Terms & Conditions & Refund Policy
Compliance with laws
Peerless Training Ltd is a company incorporated under the laws of England. We operate in England and comply with all the laws and regulations of England. All our services are in compliance with all the requirements and specifications under the laws of England. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
NOTE: Peerless Training Ltd, is the owner of the www.ieltsresults.co website, and is the legal body responsible for the site. All terms and conditions contained in this document refer to the content found on the www.ieltsresults.co website, hereinafter referred to as Peerless Training.
Fair Use Policy
Where examiner support is included as part of a course or another service package, which has a single payment and is not charged by the actual amount of time spent by the examiner; customers are expected to use the service in a fair and reasonable way!
Examiner support is there to provide help, assistance and guidance throughout the course or another service. It is not there to provide a full-time tutoring service, as all courses are intended to be self-study!
If support usage is excessive and/or unreasonable, we may contact you to advise you that your usage is in breach of our Fair Use Policy. Where excessive use continues, after such notification, we will restrict the time spent on responses to an acceptable level. This may result in less detailed replies or in extreme cases, ignoring certain requests!
We aim to provide all our customers with the highest quality support from our examiners, compared to the fees paid. However, we would not be able to offer this if we are expected to provide unlimited support! 
Our services are denominated in US dollars. All orders placed are transacted in US dollars.
Security capabilities and policy for transmission of payment card details
PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.
The site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law).
Indemnity and Limitation of Liability
You agree to indemnify, defend and hold harmless Peerless Training from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that Peerless Training shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Peerless Training for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Peerless Training (trading as) IELTSResults.co, if any, for losses or damages shall not exceed the fees you paid for the particular service upon which liability is based.
Links to other sites
Peerless Training may make available a link to a third party’s web site. These links will let you leave IELTSResults.co. The linked sites are not under Peerless Training control, and Peerless Training is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Peerless Training is not responsible for webcasting or any other form of transmission received from any linked site. Peerless Training provides the links only as a convenience. Peerless Training does not endorse the site or its use or contents.
Our Privacy Policy
You agree to our use of information about you as described in our privacy policy.
Peerless Training may terminate or suspend your access to all or part of the site, without notice, for any conduct that Peerless Training, in its sole discretion, believes is in violation of any applicable law or is harmful to Peerless Training or a third party.
Peerless Training may deliver notices to you by means of electronic mail, a general notice on Peerless Training or by post. You may give notice to Peerless Training at any time by means of electronic mail to admin@www.ieltsresults.co or by post to the following address: Peerless Training Ltd, 122 Cherry Tree Walk, East Ardsley, Wakefield, West Yorkshire, WF3 2AJ, United Kingdom.
Modification of Terms
These Terms may be modified from time to time. You should, therefore read these Terms carefully before you place any order.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms.

Refund Policy

Online Services
This includes Training, Testing, Preparation and other services/events delivered online.
Cancellations by Participants
No cancellations whatsoever are allowed.
Change of Date/Time
Peerless Training reserves the right to change the date and or time of an online Speaking Test, at any time. No refund payment will be made in the event of such change.
Live Services
This includes Training, Testing, Preparation and other service/event delivered face-to-face.
Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 30 business days before the event.
Cancellations by Participants
All requests for refunds need to be made in writing and be accompanied by supporting documentation where applicable, 15 full days before the event. Cancellation and/or reschedule requests must be received in writing by sending an email to admin@www.ieltsresults.co The client is responsible for ensuring that the written request is received.
Cancellations received prior to the deadline will be eligible to receive a refund less a USD$25 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.  
Peerless Training reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
If an event is cancelled, all, registrants will be offered a full refund.
Should an event be postponed, Peerless Training reserves the right to either issue a full refund or transfer registration to the same event at the new, future date.
Notification of cancellation or postponement will be delivered via eMail and posted on the website.
Refunds for Debit/Credit card payments will be returned to the same card.
Every attempt will be made to make approved refunds within 7 days of receipt of the refund request!
These Terms were last updated in Sept 2019
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